Welcome to ORRO Timepieces (www.ORROTime.com). If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ORRO Timepieces’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ORRO or ORRO Timepieces or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.ORROTime.com.
The Privacy Policy outlined in these Terms & Conditions does not apply to websites maintained by other companies or organisations to which we link.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Hong Kong.
This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link.
If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit or debit card billing address so that we can process and fulfil your order and provide you with a personalised shopping experience.
Card details will never be shared with third parties and may only be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Card and payment details will only be used to process your order, using our secure payment gateway system. Additionally we may occasionally also request further information for identity checks for fraud prevention if necessary. We may ask for you for a copy of your passport or driver’s licence and to complete a credit card authorization form. These details allow us to process your order and to let you know the status of your order.
Our site uses cookies to keep track of how often you visit our site, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
Please note that cookies can't harm your computer. Our cookies don't store personally identifiable information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information which may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. However, if you'd prefer to restrict, block or delete cookies from www.orrotime.com, or any other website, you can use your browser to do this. We do also partner with a third party to display and manage our advertising on other sites including behavioural targeting and/ or re-targeting. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you with the most relevant advertising based upon your browsing activities and interests.
Each browser is different, so please check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
When shopping with ORRO Timepieces we will save some of your information to help fulfil your order. ORRO Timepieces treats all personal information as confidential and nothing is passed on to third parties. You have the right to request access to your data and if there is anything incorrect you can get it changed or removed.
ORRO Timepieces has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of our watches. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
If your product is damaged during transportation; whether the damage is visible or hidden it must be reported immediately to the courier/delivery service within 3 days of receipt. It is therefore important that you carefully examine your package when it arrives. Transport damages must also be reported to ORRO Timepieces, within 7 days of receiving the item. Defective products returned to ORRO Timepieces will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local legal counsel or consumer’s rights bureau. Nothing in these Terms will affect these legal rights.
Orders made in another person's name without their consent, or any other financial damage suffered to that person or ORRO Timepieces will be reported to the police. ORRO Timepieces holds the right to change prices, correct incorrect prices on all orders as well as final sales. ORRO Timepieces has the right to cancel any order at any time. All attempts at fraud will be reported to the police and ORRO Timepieces reserves the right to cancel the purchase if any suspicion is arisen. Hong Kong law shall govern any dispute and any issues under these terms.
Once you have made your choice and placed your order at www.ORROTime.com, you will receive an email acknowledging the details of your order including your order reference number. This email is neither an acceptance of your order or a proof of purchase, just a confirmation that we have received the order.
Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you. The sale contract is concluded in Hong Kong and the language of the contract is in the English language. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Payment methods accepted: payment on www.orrotime.com can be made by Visa or Master credit or debit cards, and PayPal as well as any other methods which may be clearly advertised on the Site from time to time. There is no extra charge for credit/debit card payments online. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to ORRO Timepieces, we will not be liable for any delay or non-delivery.
All our checkout pages and pages which require input of your personal details and payment details are SSL secured. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
ORRO Timepieces is liable if the goods are damaged or lost in transit but you will need to contact our customer service team within 14 days of ordering at order@orrotime.com. The customer is liable if the goods are lost or damaged when returning the product. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with ORRO Timepieces by email and this email has been acknowledged by ORRO Timepieces (ORRO Timepieces is liable if the goods are damaged or lost in transit but you will need to contact uor customer service team within 14 days of ordering (order@orrotime.com). If the goods are lost or damaged when returning the product the customer is liable.
Where stock may be unavailable ORRO Timepieces reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If ORRO Timepieces receives a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 7 days).
It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 7 days of receipt of item. Any complaints should be made to our customer service team via email directed to order@orrotime.com, or through our contact form on the contact page of our website. Please supply the order number and the reason for complaint and we will get back to you promptly with a solution. It is important that any returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by ORRO Timepieces on receipt of the returned product. ORRO Timepieces has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
ORRO Timepiece's responsibility for errors in delivery is limited to these conditions of sale. ORRO Timepieces bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm. ORRO Timepieces shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The trademarks, logos and service marks (collectively the "Trademarks") which you see on this site are registered and unregistered trademarks of ORRO are licensed to ORRO by third parties. Nothing contained on the Web Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this Web Site without the written permission of ORRO or such third party who owns the trademark. Your misuse of any trademark displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.
The rights in the designs and content of this website are owned by ORRO Timepieces. Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.
All products remain ORRO Timepiece's property until full payment is made.
These Terms are governed by Hong Kong law. You and We both agree to submit to the non-exclusive jurisdiction of the Hong Kong courts. These conditions are applicable where Hong Kong or other applicable law do not provide conditions that are in conflict with them.
Discount codes and offers will be available from time to time. Each discount may have specific guidelines for geographical and age requirements. A clear start and end time will be indicated; these will be according to Hong Kong Time ("GMT + 8") and discounts outside these times will not be accepted. Any discounts or offers will not be valid in conjunction with any other offer or promotion and no cash alternative will be given. Only one offer per customer and if any purchases bought as part of a promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt. ORRO Timepieces reserves the right to amend or change any offer or discount at any time without notification.
