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Customer satisfaction is important to us. Therefore, it is essential that you read and understand our online shopping policy before entering any transaction on our website. This shopping policy is only valid for orders made on Please ensure that you have read these terms and conditions before making a purchase.

For any questions or sales related inquiries, please email our customer service assistants at

For any inquiries regarding your order, please email us at


Our Exchange Policy :

At ORRO Timepieces, we take great pride in the quality and excellence in the craftsmanship of our watches. Only for incorrect or defective items shipped, we have a 7-day return policy upon receipt of the order by the customer, subject to the following terms & conditions:

● Watch must be in its original shipped condition, including the original product packaging, accessories, documentation, warranty cards, tags and any free gifts(if applicable). All packaging must be unmarked and not defaced in any manner.

● Goods damaged due to customer’s negligence will not be accepted for a return or exchange. Used items as evidenced by micro-scratches, scratches or will not be accepted. When a returned item is received, it will be examined for wear and tear damage.

This return policy does not apply to items that are purchased during a sale which have been stated as Non-exchangeable and Non-refundable on

How do I return & exchange and item?

For all returns & exchange requests, please email us at within 7 days of receiving your order and include your contact details, order ID as well as the reason for returning. We will reply with a return merchandize authorization ("RMA") number and a return address.

● Ship back the items to us via a traceable carrier (registered mail or courier with tracking) within 3 days of receiving the RMA number.

● Please ensure that you clearly write/print the RMA number on the shipment paperwork and packaging.

● You should not write watches or other luxury-related words anywhere on the package as this invites possible theft of the package. We suggest your write "fashion accessories" as the description of the contents. ORRO Timepieces shall not be responsible for any item lost or damaged while shipping.

● We will email or contact you within 3 business days upon receipt of the returned item to follow up on the next course of action.

All returns will first be reviewed by ORRO Timepieces for wear & tear damage. Once inspected and no damage is noted, we reserve the right to perform remedies including :

● Replacing the watch with a new piece of the same design, material and size.

● Full refund in ORRO credits.


Orders once placed and confirmed cannot be cancelled because at ORRO, we work fast to have your order processed for shipping or for production (for customized orders). Therefore, please make an order only after you have confirmed your decision to purchase.


All ORRO Timepieces orders made via our website do not include customs & sales duties imposed by local customs authorities in your country. From our experience, most countries do not impose taxes on our orders as the package is relatively small and can pass off as a gift. However, should there be any taxes imposed on an item, you will be responsible for paying these amounts to your country’s local customs.
Customers in Hong Kong & Singapore will not need to pay any sales taxes upon delivery as the order will be shipped locally via a local courier service.


After a successful order is made, you will receive an automated email as your proof of purchase.


Your use of this site and any contract between you and ORRO Timepieces for the sale of products shall be governed by and shall be construed in accordance with the laws of Hong Kong. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.


The trademarks, logos and service marks (collectively the "Trademarks") which you see on this site are registered and unregistered trademarks of ORRO or ORRO Timepieces are licensed to ORRO by third parties. Nothing contained on the Web Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this Web Site without the written permission of ORRO or such third party who owns the trademark. Your misuse of any trademark displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.

Safe & Secure Online Purchases

Your credit card transactions are secure when you make an order at ORRO uses Secure Socket Layering (SSL), the latest industry-standard encryption technology that ensures the safe transmission of your personal information via the internet.